In this episode of TechBytes, host Rob Grimes interviews Don Zimmerman, the recently retired Senior Vice President and Chief Information Officer of Landry’s, who shares his extensive experience in the foodservice, hospitality, and retail industries. Zimmerman discusses the key technologies that have shaped the industry, the challenges of modernizing franchise organizations, and his experiences during significant mergers like Arby’s and Wendy’s. He also reflects on his career achievements, including the digital transformation of Wendy’s, and the difficulties faced in aligning franchisees with technology mandates.
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