In this episode of our podcast, we’re thrilled to welcome Dave Harris, the Chief Technology Officer of Cooper’s Hawk Winery and Restaurants. Dave brings a wealth of experience from his diverse background, having held leadership roles in the hospitality, retail, and travel industries, including positions at Shake Shack, Virgin Atlantic, and Avis.
Join us as we delve into Dave’s journey and explore how he is leveraging his expertise to drive innovation and elevate the customer experience at Cooper’s Hawk. We’ll discuss the rapidly evolving landscape of the restaurant industry, where technology is playing an increasingly crucial role in enhancing operations, streamlining processes, and fostering deeper connections with customers.
From the rise of self-service kiosks and mobile ordering to the importance of community-driven loyalty programs, Dave shares his insights on the key trends shaping the industry. He emphasizes the need to strike a balance between technology and human interaction, ensuring that the customer remains at the heart of every decision.
Listeners will gain valuable perspectives on how leading brands are adapting to changing consumer preferences and harnessing the power of technology to stay ahead of the curve. Dave’s experiences in diverse industries provide a unique lens through which we can examine the challenges and opportunities facing the restaurant sector.
Whether you’re a restaurant owner, a technology enthusiast, or simply someone who appreciates the art of dining, this episode promises to be a captivating exploration of the intersection of hospitality and innovation. Tune in to hear Dave’s insights on the future of the industry and how Cooper’s Hawk is positioning itself to deliver exceptional experiences for its customers.
Available on Spotify | Apple Podcasts | YouTube | iHeartRadio
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