In today’s episode of Techbytes, we welcome industry veteran David Henkes, Senior Principal and Head of Strategic Partnerships at Technomic. David shares his unique perspective on the rapidly evolving world of foodservice, where technology is transforming every aspect of the industry.
As we dive into the discussion, David provides a fascinating overview of Technomic’s history and its role as a leading research and consulting firm in the restaurant and food service sectors. He explains how the company’s founder, Ron Paul, initially envisioned a focus on technology and economics, before pivoting to become a powerhouse in foodservice research and insights.
The conversation then shifts to the seismic shifts that have occurred in the industry, particularly in the wake of the pandemic. David highlights the dramatic acceleration of technology adoption, from the explosive growth of delivery and mobile ordering apps to the surge in automation and robotics in the back-of-house. He delves into the challenges of adapting these technological solutions across diverse global markets, where cultural, labor, and infrastructure differences can create unique obstacles.
One of the most intriguing aspects of the discussion is David’s insights on the rise of global restaurant chains, particularly those originating from Asia. He explains how these homegrown brands are not only expanding within their home markets but also making inroads internationally, bringing their own unique technological approaches and cultural influences.
Throughout the episode, David offers a data-driven, yet deeply insightful, perspective on the trends shaping the future of foodservice. From the growing importance of sustainability and the battle for beverage innovation to the evolving role of automation and the shifting consumer preferences, this conversation provides a comprehensive understanding of the industry’s transformation.
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