Rob Grimes sits down with David Roberts, CIO of Cicis Pizza, to discuss the unique technology challenges facing the restaurant industry. As the leader of IT for the popular pizza buffet chain, David provides a fascinating insider’s perspective on the complexities of operating in this space.
David shares his career journey, starting in the financial industry and then moving into the restaurant world with TGIF. He explains how the pizza business, with its focus on delivery, online ordering, and customizable toppings, presents some of the most complex technology requirements in the food service sector.
A key focus for Cicis has been finding the right technology partner to support their unique buffet and takeout model. David describes the process of evaluating point-of-sale systems and back-office tools to ensure a seamless guest experience, from order placement to inventory management.
One area of particular interest is Cicis’ renewed emphasis on loyalty and data strategy. After pausing their loyalty program for a couple of years to focus on foundational systems, they are now re-engaging with a new partner to build a more effective customer engagement platform. David sees data as a critical asset, allowing the company to better understand their guests and tailor offerings accordingly.
The conversation also touches on emerging technologies, such as AI and automation. David shares how Cicis is exploring the use of AI for things like spam call prevention and fraud detection, always with an eye towards solving real business problems rather than implementing tech for tech’s sake.
Overall, the episode provides a window into the complex technology landscape facing restaurant operators today. David’s insights highlight the need for IT leaders to be strategic partners, aligning technology investments with core business objectives. As Cicis looks to the future, David is confident that their strong technology foundation will position them as an industry leader.
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