Byte-Sized Insights: A Restaurateur’s Perspective on the Future of Foodservice with John Pepper

Dive into the dynamic world of restaurant technology with this insightful conversation between industry veterans, John Pepper and Rob Grimes. As the co-founder of Boloco and a serial entrepreneur, John shares his unique perspective on the evolving landscape of foodservice technology.

The discussion kicks off with John’s long-standing involvement in the FSTEC conference, where he’s been a regular attendee for over a decade. He reflects on the changes he’s witnessed in the industry, from the early days of cloud-based POS systems to the rise of innovative online ordering and payment solutions.

At the heart of the conversation lies John’s passion for empowering hourly workers in the restaurant industry. He emphasizes the need for technology to amplify the voice of employees, providing them with the tools and information to grow within their roles or explore new career paths. Drawing from his own experiences, John shares his insights on the challenges of maintaining a positive company culture and the importance of developing leadership skills beyond just technical proficiency.

John and Rob discuss the potential of emerging technologies, such as autonomous drones and vehicles, to transform the way restaurants operate. They explore the balance between automation and the human touch, acknowledging the critical role of empathy and compassion in the hospitality industry.

Throughout the conversation, John’s entrepreneurial spirit shines as he shares the lessons he’s learned from both his successes and failures. From the early days of Boloco to the strategic decisions behind the growth and sale of B.GOOD, John’s insights offer a unique perspective on the realities of building and scaling a business in the ever-evolving food service landscape.

Whether you’re a restaurant owner, technology enthusiast, or simply curious about the future of the industry, this podcast episode is a must-listen. Dive into the insights and experiences shared by John Pepper and Rob Grimes, and gain a deeper understanding of the challenges and opportunities that lie ahead for the restaurant industry.

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