Global & Regional Partners
Chapter Chair: Michael Verdesca
EVP & CIO, FOCUS Brands
With over 20 years of technology leadership experience, Michael Verdesca joined FOCUS Brands in April 2014. Prior to joining FOCUS Brands, Mr. Verdesca served as Chief Information Officer for Jack in the Box Inc. where he oversaw all technology, program management and strategic alignment for both the Jack in the Box and Qdoba Mexican Grill Brands. He also brings a breadth of retail and e-commerce experience from Longs Drug Stores, Moët Hennessy, Louis Vuitton, Williams-Sonoma Inc, and Harry and David Inc. Michael however grew up in food service and managed food service outlets for the Ritz-Carlton Hotel Company and Hyatt Hotels and Resorts. Mr. Verdesca holds a Bachelor of Science degree in Management Sciences from the Georgia Institute of Technology.
Chapter Vice Chair: Karen Bird
CIO, Hooters of America
Chapter Chair: Lori Ness
Director of Store Systems, Hard Rock International
CHAPTER CO-CHAIR: Elizabeth Ochoa
Senior Manager, Payment Systems for Universal Parks and Resorts
Chapter Co-Chair: Edgar Rhee
Corporate Food & Beverage Systems and Project Manager, Cedar Fair Entertainment Company
Edgar Rhee is the Corporate Food & Beverage Systems and Project Manager for the Cedar Fair Entertainment Company. When he is not trying to get his job title shortened, he is working to help Cedar Fair determine their strategic direction with F&B systems at their 11 theme parks, 2 water parks, and 4 hotels across the U.S. and Canada, with close to 1000 profit centers spread across the environment. Although Cedar Fair is based out of Sandusky, OH, Edgar is working out of the Charlotte corporate office near the Carowinds theme park. Prior to joining Cedar Fair, Edgar worked for 17 years at Pebble Beach Resorts in Monterey, CA, most recently as the I.T. Director of Business Systems, where his team was responsible for all major systems used by this luxury golf resort, including all F&B technology. As a native New Yorker, Edgar is a passionate NY Giants fan, and is also an avid bowler. He is looking forward to sharing his knowledge and insights with the Charlotte F&B IT community, maybe while riding a roller coaster!
Chapter Co-Chair: Tim Carter
Chief Financial Officer, Salsarita’s Franchising, LLC
Tim Carter is Chief Financial Officer for Salsarita’s Franchising, LLC, a holding of Mississippi Restaurant Group. In this role, he is responsible for company and franchise financial & administration functions, which encompasses oversight of the firm’s legal, insurance, human capital and technology functions. In addition, Mr. Carter also oversees corporate real estate development.
Mr. Carter oversees all IT systems for franchised and corporate restaurants, including point-of-sale, in-restaurant network management, merchant processing, loyalty and gift programs and PCI compliance. He also contributes to both franchisee- and public-facing technologies in web and social.
Prior to his current role, Mr. Carter served as Franchise Director with Salsarita’s, managing the development strategy of the company’s growing footprint throughout the Southeast, following several years spent in a variety of sales, marketing, and compliance roles with the company.
Prior to working for Salsarita’s, Mr. Carter spent more than a decade holding operational positions with a number of fine and casual restaurants including: McAlister’s Deli, Carvel Ice Cream and Bertucci’s among others. He began his career in operations with Milliken & Company, a leading manufacturer of textiles and chemicals, where he specialized in process improvement and supply chain management.
Mr. Carter serves on the board of the North Carolina Lodging & Restaurant Association, Charlotte Chapter and holds professional membership in the International Conference of Shopping Centers as well as the International Franchise Association. He is a graduate of Wofford College and holds an MBA in entrepreneurship from the F.W. Olin Graduation School at Babson College. He and his wife, Heather Randolph Carter, reside in Charlotte, N.C. They are avid culinary travelers.
Chapter Co-Chair: YOO JINYoo Jin Yi
IT Manager for Gibsons Restaurant Group
Chapter Co-Chair: jennifer elia
Restaurant Systems & Operations Analyst | Home Run Inn Restaurants
Jennifer Elia is the Restaurant Systems & Operations Analyst for the Home Run Inn Pizza Group. Her goal is to create a seamless flow of technological information between multiple platforms to increase sales and maximize productivity while enhancing the guest experience. Growing up in the restaurant industry, she has 21 years of restaurant operation experience – 6 years in Restaurant IT.
Chapter Chair: Chris Andrews
CIO, SMOOTHIE KING
Chris Andrews is the Chief Information Officer of Smoothie King. Chris holds a bachelor’s degree in Business Administration from Texas Wesleyan University as well as a Master’s in Professional Accounting from the University of Texas at Arlington.
Chris started his career with his family’s Dallas based IT outsourcing company before transitioning to consulting at KPMG and Grant Thornton. Since leaving consulting, Chris has held the top IT position as well as senior leadership roles with several Dallas companies. Previously at On The Border, Chris led the technology transition from Brinker International for all corporate and restaurant services. In under a year, he and his team helped transitioned all telecom, wide area network, point of sale software/hardware, corporate infrastructure and supporting applications. His approach included a leveraged blend of outsourcers/contractors, cloud services, in-house infrastructure and SAAS.
Throughout his career, he has had the opportunity to work in a variety of verticals and has been exposed to a wide array of technology solutions and architecture. His work experience has included IT effectiveness reviews, security penetration testing, data warehouse design, bankruptcy turn-around and IT governance reviews. Chris has presented at MURTEC, Pervasive Software’s IntegratioNEXT 9, InnoTech Dallas as well as multiple governance/risk management/compliance presentations to students at LSU and UTA.
Chapter CO-Chair: Pankaj Patra
VP of IT for Brinker International
Chapter Chair: Chris Incorvati
Director of Café Technology, Au Bon Pain
Chris Incorvati is the Director of Café Technology for Au Bon Pain. Au Bon Pain is a café-bakery known for its delicious food and healthful offerings. Chris leads the Café Systems Point of Sale and Internal Help Desk teams. He Joined Au Bon Pain in March of 2013 with over 20 years of restaurant experience as an operator and Information technology leader. Chris works out of the Au Bon Pain corporate offices located in Boston MA.
Prior to joining Au Bon Pain, Chris was the Information Technology leader for Legal Sea Foods. As Director of IT at Legal Sea Foods, Chris led an award winning team recognized for innovations in technology and customer engagement for use of wireless tableside ordering and payment solutions. In 2006 the Legal Sea Foods team rolled out the first Ingenico Pay at Table devices in the United States.
Chris brings a unique perspective to information technology with a strong background in restaurant operations. Chris was formerly a general manager for Papa Gino’s Pizza and Bennigan’s Grill & Tavern. He is passionate about Point of Sale and the advantages of using wireless technology in restaurants.
Chris has a Bachelor of Arts degree in Communications from Westfield State College. He currently lives in Framingham Massachusetts with his wife Rubia.
Chapter Chair: Kathy Sy
Director of IT, Polly’s Inc
Kathy is the Director of Information Technology for Polly’s Inc, which operates Polly’s Pies Restaurants and KFCs of Polly’s. Her ultimate purpose is to help create efficiency through technology, and implementing new technology to assist with sales increase and company growth.
Her experience in the restaurant industry is approaching 30 years: in both quick-service, as well as in full-service restaurants. 12 years in restaurant operations, and 17 years in Restaurant IT. The combination of her operational and technical knowledge definitely helps her accomplish IT projects for restaurants; thinking with both the operators and technologist in mind.
With the growing needs of the economy and the needs of our restaurant’s guests, Kathy often enjoys learning about and looks forward to implementing new technologies that will benefit us in the restaurant industry.
Kathy enjoys the cold weather and snow, which probably doesn’t make sense since she grew up in Hawaii. Although she loves living in Southern California, Hawaii will always be the place where she calls home. Aloha!
Chapter Co-Chair: Nick Meister
Director of IT, Granite City Brewery
Nick Meister is a strong information technology professional with 15 years’ experience, currently serving as the Director of IT for Granite City Brewery.
Having been born into the restaurant industry through family owned restaurants, Nick has been involved in restaurant operations for almost 25 years. He continues to share his passion for the Hospitality industry by using his interests in exploring new technologies and always looking for ways to provide great solutions for the business and to enhance guest experiences.
Chapter Co-Chair: Ryan Baune
VP Technology Operations, Buffalo Wild Wings
U.K. - London
Chapter Chair: Jeremy Dunderdale
Head of Business Solutions, TGI Fridays UK
Jeremy is the Head of Business Solutions at TGI Fridays UK with a long background in the hospitality sector covering both public and private sector including experience in operations and finance. Jeremy is interested in exploring new technologies and always looking for ways to provide great solutions for the business and to enhance guest experiences.
Chapter Chair: Cavin Green
VP Business Technology, Boston Pizza
With over 10 years’ experience within food service, and Franchise sectors across Western Canada, Cavin Green is currently the Vice President, Business Technology at Boston Pizza International. Leading the IT team for Canada’s #1 Casual Dining Brand; Cavin is responsible for delivering support, solutions, and innovation to all Stakeholders – including Business functions, Franchisees, front-line Employees, and of course – over 40 Million Guests each year. Cavin attended SAIT, Athabasca University, and the University of British Columbia; and holds his PMP designation.
Chapter Chair: Zerrick Pearson
VP of IT, Five Guys Burgers and Fries
Zerrick Pearson is the Vice President of Information Technology for Five Guys Enterprises, L.L.C., a company that operates more than 1350 franchised or company-operated restaurants domestically and internationally. Zerrick is responsible for developing and implementing information technology initiatives across the Enterprise. Having been born into the restaurant industry through family owned restaurants, Zerrick has been involved in restaurant operations for almost 25 years.
Zerrick is currently implementing a cloud-based POS solution that allows Five Guys to leverage new and emerging technologies to drive efficiencies while focused improving the customer experience.
Prior to his time with Five Guys, Zerrick held the position of Vice President of Information Technology with a publicly traded Washington, DC based Company. While there Zerrick managed all IT initiatives, bridging the gap between IT, Finance and Operations.
Zerrick is a member of the IFBTA and various other industry specific IT organizations.
Zerrick enjoys researching emerging technology, soccer, politics and movie nights with his family.