Unlocking the Future of Dining: How AI and Voice Tech are Reshaping the Industry with John Doyle

In the ever-evolving world of the restaurant industry, technology has become the backbone that drives innovation, efficiency, and customer experience. Join host Rob Grimes as he sits down with John Doyle, Chief Information Officer of Fiesta Restaurant Group, for a captivating conversation that takes us on a journey through the technological transformations that have shaped the industry over the past two decades.

From rudimentary systems of the 90s to the sophisticated, cloud-based solutions of today, John shares his unique perspective on the remarkable advancements that have revolutionized the way restaurants operate. Delve into the shift from on-premise to cloud-based infrastructure, and discover how this shift has impacted adoption rates and the overall business-critical nature of technology in the industry.

Explore the game-changing potential of voice AI and its ability to streamline operations, particularly in the drive-thru experience. But the discussion doesn’t stop there. Rob and John discuss the evolving expectations of both consumers and employees when it comes to technology. Uncover how the introduction of consumer-facing technologies has raised the bar for seamless user experiences and learn how restaurants are adapting to meet the demands of a tech-savvy workforce.

The age-old debate of best-of-breed versus all-in-one solutions also takes center stage, as John shares his perspective on the shift towards a more collaborative approach between CIOs and business leaders. Finally, we explore the future of technology with John highlighting the significance of staying ahead of the curve and being a “fast follower” in adopting new innovations. Gain insights into the impact of private equity ownership on technology strategy and the relentless pursuit of margin improvements through streamlined systems and reduced complexity.

This episode is not to be missed. Prepare to be inspired, informed, and equipped with the knowledge to navigate the ever-evolving landscape of restaurant tech.

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