Seamless Connectivity, Frictionless Experience: How Hughes is Revolutionizing the F&B Industry with Sindhu Rajan

Dive into the world of digital transformation with Sindhu Rajan, the Vice President of Enterprise Systems and Service Delivery at Hughes Network Systems. In this insightful episode of the IFBTA TechBytes podcast, host Rob Grimes explores how Sindhu and her team are helping customers in the food service, hospitality, and retail industries navigate the rapidly evolving technology landscape.

Sindhu shares her 17-year journey at Hughes, starting in the IT department and eventually leading the Enterprise Support Center. She explains how the company has grown from supporting just a few devices to managing over 800 broadband service providers globally, enabling connectivity for customers around the world.

At the heart of the discussion is the concept of digital transformation – a term that means different things to different people. Sindhu defines it as a harmonious blend of people, process, and technology, with the ultimate goal of creating a “frictionless experience” for customers. One of the key challenges Sindhu addresses is balancing the needs of tech-savvy customers with those who may be less comfortable with the digital landscape. The concierge program at Hughes aims to provide a single point of contact to guide customers through onboarding, troubleshooting, and ongoing support, ensuring a seamless experience.

Sindhu also shares insights into how Hughes is adapting its service delivery models to cater to the unique needs of different industries, from quick-service restaurants to oil and gas companies.

Whether you’re a technology leader in the food and beverage industry or simply interested in the future of digital transformation, this episode of the IFBTA TechBytes podcast is a must-listen. Gain valuable insights from an industry expert and discover how Hughes is helping businesses stay ahead of the curve in an increasingly connected world.

Available on Spotify | Apple Podcasts | YouTube | iHeartRadio