Since the start of 2024, there have been many discussions about technology trends or top 10 lists published. This episode of Accelerate, host Rob Grimes is diving into some of the top trending technology for the foodservice industry. Drawing from firsthand experiences, discussions with other industry leaders, and looking at industry ‘cousins’ retail or lodging, Rob dissects these emerging trends poised to evolve the foodservice industry.
Starting from within the foodservice industry, Rob highlights the expectations and limitations of a technology such as robotics. Where back of house may see more application and integration of robots, drone technology is held back with governance and regulations. From contactless ordering to cloud kitchens, and AI powered customer interactions, we are starting to understand which areas foodservice operators are placing more emphasis.
The second part of the episode shifts focus to specific ‘cousin’ industries, retail and hotels. Retail is focused a lot on EV charging and supplementing labor with autonomous channels, hotels placed more focus on guest personalization and contactless technology. Contactless payments were common among both of these sectors but hotels are taking the technology a step further, making the in-room experience increasingly more contactless. Green initiatives and sustainability technology within hospitality are also very popular. Green technology isn’t just a trendy choice anymore; it’s the game
Tune in to this episode of Accelerate and explore the top technology trends shaping the future of the foodservice, retail, and hospitality industries and where we can learn from each other.
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