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TechBytes

Bite-sized conversations on the technology reshaping foodservice, hospitality, and beverage operations — hosted by the IFBTA community and updated automatically as new episodes publish.

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Latest Episode

The Human Side of AI: Lessons in Technology, Leadership & Hospitality

9d ago · 81K

In this TechBytes episode, Dr. Kevin Bentley, technology leader for Jollibee North America, shares insights on driving digital transformation across a diverse global portfolio of restaurant brands. Drawing from his background as an NFL player and organizational leadership expert, Bentley discusses scaling technology while preserving individual brand identity. The conversation highlights the necessity of operator collaboration, the strategic implementation of artificial intelligence as an employee copilot, and the use of computer vision to optimize efficiency. Ultimately, the discussion emphasizes that successful innovation must prioritize hospitality and culture, ensuring that technology serves both restaurant teams and their guests.

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