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TechBytes

Bite-sized conversations on the technology reshaping foodservice, hospitality, and beverage operations — hosted by the IFBTA community and updated automatically as new episodes publish.

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Latest Episode

The Human Side of AI: Lessons in Technology, Leadership & Hospitality

6h ago · 341

The video features an interview with Dr. Kevin Bentley, Jollibee North America's technology and digital leader, discussing digital transformation across seven restaurant brands globally. Bentley, a former NFL player, shares insights on leadership, AI, and restaurant operations, combining athletic discipline with academic research. The conversation explores scaling technology for Jollibee's diverse portfolio, including shared platforms, franchisee collaboration, and global data strategies. They delve into AI's role as a copilot, not a replacement, for employees, focusing on actionable data and robotics to enhance guest focus. Practical applications of computer vision for drive-thru optimization are also covered. The discussion emphasizes that technology…

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